Frequently Asked Questions

 
 
 
 
 
What is a gastroenterologist?
Gastroenterologists are medical specialists with extensive training in diseases of the digestive tract. They are well-equipped to answer your questions, to perform tests in making a diagnosis and to prescribe the best course of treatment to help you feel better. People with complicated conditions often benefit from being treated by a specialist who has handled a large number of similar cases.
 
Non-Covered Services  
Payment for non-covered services is due at the time of service.  It is the patient's responsibility to be familiar with their insurance and its financial responsibility provisions.

Patient Co-Payments or Deductibles  
Patient co-payments and/or services subject to unmet deductibles are due at the time of service.
 
I have a question about my bill. Who do I call to resolve this?  
Please call our Billing Department at 718-543-ENDO (3636) on Friday mornings between 9 AM and 12 Noon OR Fax your questions and any supporting documents to 718-884-4885 at anytime. You can also use the link "Patient Request" to ask your question. We will respond as soon as we are able to resolve your issue.
 
Can I pay my bill with a credit card?  
In addition to cash or a check, you may pay your account with a credit or debit card.  We accept VISA, MasterCard, American Express and Discover.
 
Why am I being billed separately by the facility?  
An insurance claim or patient statement will be generated for the professional component of any procedure that is performed by any of our physicians at one of our affiliated facilities.  In addition, the facility itself will generate a claim or statement for the facility fee or technical component of the procedure.  Also, any anesthesia or pathology (biopsy analysis and results) services will result in separate insurance claims or statements to you directly from the physicians providing these services.

Your financial responsibility will be a function of the specific insurance that you have and the patient financial responsibilities provisions that it includes.  Our staff will make every effort to work with you and make sure that you understand your financial responsibilities based upon your specific insurance plan and its coverage.  However, please remember that the ultimate responsibility for understanding and complying with your insurance plan's requirements and financial responsibilities are yours as the patient.